Embedded Computing Post-Sales Technical Support

Software Maintenance & Hardware
Technical Support Plans

If you have already purchased Emerson products and require in-depth technical support, application assistance, problem debug and testing, and/or need to submit bug reports, visit our Technical Support group.

The on-line form is the best way to let us know that you have encountered a problem or need application assistance.

If your browser doesn't support forms, problem reports can be submitted by e-mail. Please include the following information where possible:

• Your name, address, company, telephone and fax numbers, e-mail address, and project name
• The name and version of the licensed software product(s)
• The model, configuration, and serial numbers of Emerson hardware product(s)
• The target platform (Please include details of additional hardware and operating system)
• The severity of the problem:
  1. Minor - The defect causes some inconvenience in the way in which the application operates but can be worked around with little or no impact on users or operators
  2. Major - The defect causes a severe limitation in the operation of the application, but has a workaround that can be sustained for a limited period of time
  3. Critical - The defect causes network failure, loss of information or service which is essential to the normal operation of the application or constitutes a safety or security risk
• A short synopsis for inclusion in our summaries
• A full description of the symptoms (for problem reports) or a detailed explanation of the request (Please include the full and exact text of any error messages, if applicable)
• If possible, full instructions on how to reproduce the problem
• Any test results and debug work you performed
• Specify if the support request is a query or a problem